HyperManage is a centralized management platform that allows to remotely control any device that can be accessed using a Serial or a LAN connection.

The HyperManage platform, whose core is installed in the Amazon Cloud, is build up of a number of central servers designed to provide redundancy and security of central stored data. For each device to control, a special probe named HyperNode is deployed and connected (physically or logically) to it. All HyperNodes deployed will create a maintenance network that can be summarized in the following picture:

The HyperNode is a point-of-presence of the platform into customer network, and is responsible to grant the security of the remote connection to controlled devices, without interfering with the security policies of the target’s network.

The HyperNode communicates only with the server on which it has been registered and configured. During the installation procedure, the HyperNode exchanges first crypting keys with its server (using RSA protocols with keys from 1024 up to 4096 bit long) and from that moment on, it will accept instructions and orders only from its master server. Any other attempt to send order to the HyperNode will have no answers and no actions.

The HyperNode has been built up to have different ways to connect to the HyperManage servers (LAN, dial-up PSTN, GSM/GPRS/3G), in order to grant that the controlled device can always be reachable, regardless of the state of its primary connection path:

Built up around a custom processor, the HyperNode can deliver additional functionalities and services to the mere secure connectivity, depending on the device type connected:

• Recording of all remote sessions made, regardless of their nature: terminal session will be saved as text, while graphical sessions will be saved as movie files that can be played back by authorized platform personnel
• Monitoring of the health of the connected device: this can be made in different ways against the device, the important thing is that any changes on the state of the device can be sent to the HyperManage servers, generating alarming messages that can then be handled by technicians
• Possibility to retrieve and store centrally the configuration of the connected device
• Remote control of the mains power of the device, using optional external PDU that can be driven remotely
• Continuous check of on/off contacts, with variations sent to the HyperManage server. This can be used to control the presence of power in a building or to check doors state and similar
• Environmental check, using optional external temperature/humidity sensors
• Buffering of raw streaming data, like CDR (Call Data Record) describing calls made through a PBX
• Continuous check of the quality of the communication among different sites (QoS and Bandwidth monitoring)

The HyperManage platform has been designed to be fully available and administrable using a normal internet browser: Microsoft Internet Explorer, Mozilla Firefox, Google Chrome are fully supported.
Security on the access is provided in two ways:

• Using SSL connections on the browser, where authentication is provided by a set of three parameters (Domain, Username and Password)
• All administrative and connectivity actions needs the presence of a custom software called HyperClient that is responsible to authenticate the user and encrypt information using RSA keys (from 1024 to 4096 bit long) and cipher-streaming algorithms. The authentication is granted through a software token, locally encrypted using a personal passphrase: only the owner of the token can open and use it.