HyperManage platform delivers a great wealth of management functions and tools to help delivering a higher quality of service with burning less resources.
HyperManage is capable of recording all the management sessions perform by the different technicians: by granting access to such recording to the management to supervisor technicians to colleagues or even to users if so desired the system help coordinating everybody's work, promotes efficiency, collaboration and a prompter service.
Serial console, LAN Console and/or SNMP based PBX's monitoring allows the technicians to do their work fully concentrated on their task without the need of monitoring other devices for critical events.
HyperManage can be configured to trigger different reactions like sending alarm emails, SMS and even making phone calls in order to alert the responsible technicians and the management about a critical event on mission critical routers.
If Serial or LAN active console monitoring is enabled the detection of a problem is not just based on the device sending SNMP traps because in many cases a PBX failure or a network failure generates a network problem that does not allow traps to be received by the management centre: by the Active Serial and LAN Monitoring function the system is actively analyzing the PBX status through its console/CPU port and even a totally dead PBX will generate an immediate proper alarm.
Even a power failure can be reported and this help giving a fully managed monitoring of PBX's , and this is especially important on Networked PBX systems.
HyperManage has an integrated management system that allows the management of alarms to be noted in all details and any action, decision, planning, connection becomes part of the alarm handling procedure and this is essential for the coordination of the resolution process that most of the time involves different people and that can also be used to give some visibility for instance to clients and/or users of the process that is taking place.
From a system configuration point of view, access to the alarms generated by the PBXs is granted to eligible users/technicians on a case by case bases. In fact the Alarm and Intervention Management is a built in feature of HyperManage that grants access to eligible users/technicians to the history of all alarm and intervention activities performed on a specific PBX helping in taking the right decision when a new situation comes up.
The system also can generate SLA statistics on the PBX's intervention process that can also be made accessible to eligible users/technicians/clients and so on.